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Managing Impossible Customer Demands
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When a company asks,

"If your customer makes an impossible demand, what steps would you take to manage their request?"

They want to assess several key qualities:

  1. Customer Service Skills: How do you handle challenging customer interactions?
  2. Problem-Solving Ability: Can you find workable solutions to difficult problems?
  3. Communication Skills: How effectively do you communicate with customers, especially in tough situations?
  4. Conflict Resolution: How do you manage and resolve potential conflicts or misunderstandings?

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Table of Contents

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