Is ServiceNow an IT company?

Yes, ServiceNow is an IT company that provides a cloud-based platform for IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other digital workflow solutions. While ServiceNow's initial focus was on helping IT departments manage their services and infrastructure, the platform has expanded to serve other business areas like HR, Customer Service, Security Operations, and more.

What does ServiceNow do?

ServiceNow delivers solutions that automate and manage various business processes, enabling companies to streamline operations, improve efficiency, and offer better services to their employees and customers.

Key Areas of ServiceNow:

1. IT Service Management (ITSM): Helps IT departments manage services, incidents, and problems efficiently.
2. IT Operations Management (ITOM): Provides tools for managing IT infrastructure, monitoring systems, and ensuring service availability.
3. Human Resources (HR) Service Delivery: Automates employee onboarding, HR case management, and other HR processes.
4. Customer Service Management (CSM): Enhances customer service workflows, enabling businesses to resolve customer issues efficiently.
5. Security Operations: Provides security teams with tools for incident response and vulnerability management.

Conclusion

ServiceNow is recognized as an IT company with a focus on digital transformation and workflow automation, enabling organizations to manage IT services and a variety of business operations more effectively.