How many rounds of interview are there in ServiceNow?

The ServiceNow interview process typically consists of 3 to 5 rounds, depending on the role, level of seniority, and the team you're interviewing with. Here's a breakdown of what you can expect in each round:

1. Initial Phone Screen (HR/Recruiter Round)

• Purpose: To assess your general fit for the role and alignment with the company.
• What to Expect:
  • High-level questions about your background, experience, and interest in ServiceNow.
  • Discussion about your understanding of the role and salary expectations.
• Duration: 30-45 minutes.

2. Technical Interview (For Technical Roles)

• Purpose: To evaluate your technical skills, understanding of ServiceNow, and problem-solving ability.
• What to Expect:
  • Questions related to your technical expertise, such as scripting, workflows, and platform customization.
  • For developers: Coding challenges involving JavaScript and GlideRecord API usage.
  • For administrators/architects: Scenarios involving ITSM processes, configuration, and platform management.
  • For consultants: Questions related to implementing solutions, gathering requirements, and customizing ServiceNow for clients.
• Duration: 60 minutes.

3. Hands-on Assignment or Coding Test (For Technical Roles)

• Purpose: To assess your ability to apply your technical knowledge in real-world scenarios.
• What to Expect:
  • A practical task such as writing a script, creating a workflow, or configuring part of the ServiceNow platform.
  • For developers: Building custom applications or workflows, writing business rules, or integrating APIs.
  • For administrators: Performing platform configurations or setting up ITSM processes.
• Duration: A few hours or days to complete the assignment.

4. Behavioral Interview

• Purpose: To evaluate your soft skills, cultural fit, and how you align with ServiceNow’s values.
• What to Expect:
  • Questions focused on teamwork, problem-solving, conflict resolution, and how you handle real-life situations.
  • Use the STAR method (Situation, Task, Action, Result) to structure your responses.
• Duration: 45-60 minutes.

5. Final Interview / Panel Interview

• Purpose: To evaluate your overall fit for the team and the company.
• What to Expect:
  • Interview with the hiring manager or a panel of senior team members.
  • Discussions on how you can contribute to the team, your long-term career goals, and your vision for the role.
  • They may also ask more in-depth technical or scenario-based questions, depending on the role.
• Duration: 60-90 minutes.

6. (Optional) Executive/Director Round

• Purpose: For senior roles, you might have an additional round with upper management.
• What to Expect:
  • Strategic questions about how you’d drive impact within the company and manage projects or teams.
• Duration: 45-60 minutes.

Conclusion

The interview process at ServiceNow typically consists of 3 to 5 rounds, with a mix of technical and behavioral interviews, depending on the role. For technical positions, expect hands-on assessments or coding tests, while non-technical roles focus more on problem-solving, strategic thinking, and cultural fit.